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How We Handle Your Account and Data

When you open an account with us, we take your privacy, security and access rights seriously.

Account access and verificationData privacy and retentionPayment and withdrawal safety
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laza win How We Handle Your Account and Data
GET HELP WHEN YOU NEED IT

How to Contact Us About Legal Matters

Team online

Live Chat

Reach our support team through the chat widget in your account lobby. Available Monday–Saturday, 09:00–21:00 WIB. Ask about account access, payment verification or data requests.

Email Support

Send legal inquiries to [email protected]. We aim to respond within 48 hours on weekdays. Use this channel for account closure requests or formal data access requests.

Account Settings

Log into your account and navigate to Settings > Legal & Security to review your data, adjust privacy choices and initiate account or withdrawal requests without extra steps.

HOW WE PROTECT YOU

Data Safety, Account Security and Your Rights

Data Encryption

All deposits, withdrawals and account activity are transmitted over SSL encryption. Your payment details are never stored on our servers; DANA, OVO, GoPay and QRIS handle payment data directly through their own secure channels.

Account Verification

We verify your identity using your national ID, phone number and registered address before allowing withdrawals. This protects your account from unauthorised access and meets local anti-fraud regulations.

Cookie and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. You can disable non-essential cookies in your browser; this does not affect gameplay but may limit personalisation.

Data Retention

Account data is kept for the lifetime of your account plus two years after closure. Transaction records are retained for seven years to comply with financial reporting laws and fraud prevention standards.

Your Access Rights

You can request a copy of all personal data we hold about you by emailing [email protected] with the subject 'Data Access Request'. We provide this within 14 days in a machine-readable format.

Account Control

You can update your profile details, change your password, adjust Deposit references and close your account at any time through Settings. Closure takes effect immediately; pending withdrawals clear within the standard timeframe for your payment method.

Legal and Policy FAQs

Your registered name is verified against your national ID at sign-up and cannot be changed. If there is an error, contact [email protected] with a photo of your ID. We will review and correct it within 3–5 business days to match your official documents.

When you close your account, it becomes inactive immediately. Any remaining balance can be withdrawn within 30 days. After 30 days, unclaimed balance is held in escrow per local law. You may reopen an account later, but you must pass verification again and any previous balance must be claimed first.

We aim to send you a complete copy of your personal data within 14 days of your written request to [email protected]. The file will include account details, transaction history and any notes from our support team relevant to your account.

Deposits made via DANA, OVO, GoPay and QRIS are held separately from our operational funds and remain your property. Funds are cleared into your account balance within one minute of payment. In the event of insolvency, your balance and withdrawal rights are handled per local financial regulation.

We collect your name, identity number, phone, email, address and payment method for account verification and compliance. Transaction data is used to detect fraud, process payouts and maintain records. We do not sell your data; it is shared only with payment processors and regulators where required by law.

No. Verification requires your national ID and registered address. This meets Indonesian anti-money-laundering standards. If you have privacy concerns, contact support; we can discuss secure document handling, but the ID requirement cannot be waived.

Account data is stored on servers in regions permitted by local law. Only our compliance, support and technical teams access your data when needed to verify identity, process disputes or maintain security. Your password is encrypted and never readable even by our staff.

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